Return & Exchange Policy
We strive for complete customer satisfaction with every garden supply purchase, and this Return & Exchange Policy outlines eligibility requirements, procedures, and guidelines for returning or exchanging products, with special considerations for perishable live plants, seeds, and fragile planters. This policy applies to all outdoor decor, live plants, seeds & bulbs, and planters purchased through our online store.
Eligibility for returns and exchanges varies by product type, with strict guidelines to ensure fairness and product quality. Non-live items (outdoor decor, unused planters, unopened seed/bulb packets) are eligible for return or exchange only if they are in their original, unused, undamaged, resalable condition, with all original packaging, tags, and labels intact. These items must be returned within 30 calendar days of the delivery date; returns submitted after this window will not be accepted. Live plants are perishable and not eligible for standard returns or exchanges due to their sensitive nature, but we offer a dead-on-arrival guarantee: live plants that arrive dead, severely damaged, or diseased due to shipping error or our oversight qualify for a replacement or partial refund, provided the issue is reported within 48 hours of delivery with clear photos of the plant and shipping packaging. Opened seed packets, planted bulbs, and damaged/used planters are not eligible for return or exchange.
All returns require prior return authorization from our team before shipment; customers must contact us to initiate the return process and receive a return authorization number, which must be clearly marked on the return package. Returns sent without prior authorization will be refused, returned to the sender, or subject to significant processing delays. Customers are responsible for securely packaging returned items to prevent damage during transit: fragile planters and decor must be wrapped in bubble wrap and placed in sturdy boxes, while unopened seeds/bulbs must be sealed to prevent spillage. We recommend using a trackable shipping service for returns, as we are not responsible for lost or damaged return packages.
Once our team receives and inspects the returned item, we will notify the customer of approval or rejection within 3-5 business days. Inspections verify item condition, eligibility, and compliance with return terms. Approved returns will be processed for a refund to the original payment method, while exchanges will be processed for the requested replacement product (subject to inventory availability). Refund processing times vary by payment provider, typically taking 3-7 business days to reflect in the customer’s account after approval. Exchanges for higher-priced items require payment of the price difference, while exchanges for lower-priced items will receive a partial refund for the price difference.
Return shipping costs are the sole responsibility of the customer, except in cases where the return is due to our error – including defective products, damaged items caused by improper packaging, incorrect item shipment, or misrepresented product details. In these cases, we will reimburse reasonable return shipping costs upon receipt and verification of the return, provided the customer submits a valid shipping receipt. Original shipping fees are non-refundable unless the entire order is defective, incorrect, or unable to be fulfilled due to our error.
We reserve the right to refuse returns that do not meet eligibility criteria, including used, damaged, altered, or improperly packaged items, or returns submitted after the 30-day window. International returns are subject to additional shipping costs, customs fees, and longer transit times, all of which are the customer’s responsibility. We may update or modify this policy at any time, with changes posted on our website. By initiating a return or exchange, customers acknowledge and agree to all terms outlined in this policy.